TERMS & CONDITIONS FOR THE LONGEVITY DOCTOR, PART OF THE PRIVATE CLINIC GROUP LTD

These terms and conditions (“Terms and Conditions”) apply to the supply of services by The Company (as defined below). In the event of any inconsistency between these Terms and Conditions and other literature provided by the Company to the Patient, these terms and conditions shall prevail.

The following words and expressions shall have the meanings respectively set against them:

“The Company” The Silver Longevity Clinic, TRADING AS THE Longevity Doctor (company number 16091586), a subsidiary of TPC Group Limited, a company incorporated in England & Wales (company number 14493595) with registered office at 98 Harley Street, London, W1G 7HZ

In providing a Longevity Consultation for a Patient, the Company shall:

2.1  Ensure that the Longevity Consultation is carried out by an appropriately trained Doctor;

2.2  Satisfy itself that the Doctor is insured with the Medical Defence Union, the Medical Protection Society or another appropriate medical defence or insurance organisation against claims for professional negligence on terms that the Company reasonably considers are normal, given prevailing market conditions at the relevant time;

2.3  Satisfy itself that the Doctor holds the necessary qualifications and registrations required for them to practice Longevity Medicine;

2.4  Provide suitable facilities for the provision of the Longevity Consultation; and

2.5  Ensure that the Doctor is aware of, and agree to, the obligations they have to the Patient under clause 4.

3.1  The Patient shall be responsible for reading and ensuring that they understand any information and literature provided prior to The Longevity Consultation, Health Assessment and thereafter. It is the Patient’s responsibility, having read the aforementioned information and literature to ask any questions that they may have about the Longevity Assessment, Tests and Lifestyle Intervention Plan.

3.2  It is also the Patient’s responsibility to disclose to or inform the Doctor (and the Company) of any allergies, medical conditions or factors which would put the Patient at risk of harm as a result of the drugs or medicines prescribed as part of the Lifestyle Intervention Plan.

3.3  The Patient is responsible for complying with the Lifestyle Intervention Plan issued to the patient by the

3.4  The Patient is responsible to attend follow up appointments as advised by the

3.5  The Patient shall also be responsible for ensuring timely payment for any Consultations/Health Assessment/Tests received or to be received, in accordance with these Terms and Conditions including referrals outside of TPC and with other allied professionals.

4.1  The Doctors to whom the Company refer a Patient for a Longevity Consultation are independent contractors in private practice and are not employees of the The Doctors have a direct professional relationship with the Patient and are professionally and legally responsible for and accountable directly to the patient for all lifestyle advice provided, and medications prescribed.

4.2  The Doctors are solely responsible for providing the Patient with detailed clinical information about the Longevity Health Assessment, including; detailed information about the key aspects of longevity medicine, in-depth clinical history, explanation of fitness assessment and included blood tests.

4.3  The Doctor is responsible for providing thorough assessment, including assessments on the day carried out by other members of the Longevity team (Lead Nurse, Personal Trainer, other screening professionals)

4.4  The Doctor is responsible for providing appropriate advice in the form of a Lifestyle Intervention Plan including referrals to other allied professionals, as appropriate.

4.5  The Doctor is responsible for providing support to patients via email (hello@thelongevitydoctor.co.uk and/or WhatsApp dependent on programme/membership purchased).

4.6  The Company will not accept any responsibility or liability for any clinical actions or decision making by the Doctor around the Lifestyle Intervention Plan. This lies within the scope of the Doctor who performed the Consultation. This does not limit or exclude the Company’s obligations or liabilities to the Patient imposed by law in relation to the services provided by the Company.

5.1  The Patient shall pay a deposit of 20% at the time an appointment for a Consultation with the Doctor is made.

5.2  The balance of the Fee must be paid at least 30 working days in advance of the date of the appointment for the consultation. Where the consultation is planned sooner than 30 days, the balance is required immediately. Failure to pay the balance of the Fee in full by this date may result in forfeiture of the appointment, which is at the Company’s sole discretion. In such event the booking will be deemed to have been cancelled by the Patient and the cancellation charges set out at clause 7.5 shall apply.

5.3  The Company accepts payment by most major credit cards/debit cards. We reserve the right to charge a credit card handling The Company does not accept cheque payments. The Company can only accept cash up to the amount of £2,000. Bank transfer details can be provided to pay for larger sums.

5.4  The Company’s policy on refunds, as defined in these Terms and Conditions in Section 6, will apply to all deposits and fees paid.

6.1  Postponed consultations are defined as consultations where the original booking is cancelled and is either rebooked or a commitment to rebook is made with relevant postponement fees being paid where appropriate within 14 days of the original consultation date being

6.2  Subject to the fees outlined in section 6 of these Terms and Conditions to account for TPC Group Ltd losses and associated costs.

6.3  It is the Patient’s responsibility to make sure the notice of postponement has been received by the Company within the correct The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to postpone the Consultation .

6.4  Notice of postponement of an appointment for Consultation must be submitted in writing to via email to cancellations@theprivateclinic.co.uk or hello@thelongevitydoctor.co.uk.

6.5  If the Patient is required to postpone a Consultation for medical reasons, the Patient must provide a doctor’s report within 10 days of the Patient’s notice of postponement, giving a full explanation as to the reason why the Patient must postpone the Consultation. The Fee ultimately payable for the Consultation will be based on the Company’s fee schedule in force on the new (re-booked) date for the Consultation.

6.6  In the event of a postponement, any postponement fees due must be paid at the point of rebooking the new Consultation date.

6.7  Postponed Consultations will be treated as cancellations with appropriate fees applied if the postponement fee is not paid within 14 days of the postponement notification date.

6.8  Should the Patient postpone a Consultation and then subsequently cancel the Consultation, the original postponement will be deemed to have been a cancellation. Any charges arising from such cancellation will be calculated in accordance with Section 7.5 below, based on the date on which the Company receives the Patient’s notice of postponement and the original date booked for the

6.9  Should the Patient wish to postpone a booked Consultation, the Patient must notify the Company and the following schedule of postponement charges will apply. Note that the postponement fees must be paid at the point of booking a new Consultation date.

Postponement Fees

7.1  Cancellations are defined as Consultations where the original booking is cancelled in its entirety with no further booking being made, at which point any refunds due to the patient will be made. It is the Patient’s responsibility to make sure the notice of cancellation has been received by the Company within the correct The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to cancel the Consultation. Notice of cancellation of any appointment for a Consultation must be submitted via email to   hello@thelongevitydoctor.co.uk

7.2  Should the Patient wish to cancel a booked Consultation, the Patient must notify the Company and the following schedule of cancellation charges will apply

8.1  The Company reserves the right to cancel or postpone an appointment for a Patient’s Consultation if, in the opinion of the Doctor, the Patient is unsuitable or is medically unfit for Health Screening

8.2  Where the Patient is deemed unfit for reasons outside of the Patient’s control, if the Company or the Doctor consider that a postponement of the Health Screening is appropriate, a new date will be offered to the Patient.

In the event of the Doctor’s deciding, for the Patient’s well-being, to request further investigations outside of those included in the purchased screening plan, the costs of such investigations shall be borne by the Patient.

10.1  In the event that the Patient is dissatisfied with any aspect of the service provided, the Patient/or individual acting on behalf of the patient (the complainant) should raise the complaint with the Clinic Manager at the local clinic where they are registered as a patient or via email at complaints@theprivateclinic.co.uk. All complaints should be raised within six months of the incident you are concerned about, wherever possible.

10.2  The complaint will be dealt with in line with our Complaints Procedure (a copy of which can be provided on request and/or can be found on our website www.theprivateclinic.co.uk).

11.1  These Terms and Conditions may be varied by us at any time on giving you adequate notice in writing (including by e-mail).

11.2  If and in so far as any part or provision of these Terms is or becomes void or unenforceable, it shall be deemed not to be, or never to have been or formed, a part of the Terms and the remaining provisions shall continue in full force and effect.

11.3  The failure of either party to exercise or enforce any right conferred on that party by these Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times

12.1  These Terms and Conditions shall be governed by and construed in accordance with English

12.2  The Company and the Patient agree to the exclusive jurisdiction of the English

12.3  If any court or other competent authority determines that any term (or part term) of these Terms and Conditions is unlawful, invalid or unenforceable, the term (or part term) shall, to the extent necessary, be severed from these Terms and Conditions so that the Terms and Conditions may continue to the fullest extent permitted by law.

12.4  No persons other than the Company and the Patient shall have any rights under or in connection with these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

Issued April 2025

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